Managed Service Programme (MSP)

An MSP is when an expert partner sources and manages the administration of non-permanent resources and tasks. Hays MSP streamlines your contingent workforce procurement, saving you time and money, improving quality, and giving you greater visibility and control over temporary workers, contractors, and consultants. No matter your challenge, Hays is committed to helping you solve it. 

Ready to transform your workforce? Let’s talk about your MSP. Contact us today 

An MSP helps employers save costs, optimise processes, attract top talent, and focus on their core business activities. It captures, manages, and tracks all requests, vendors, workers, timesheets, and spend through a single process and technology. This provides an enterprise-level view of activity. It also standardises processes, introduces best practices, and enforces policies, enabling you to recognise savings and efficiencies such as: 

• Streamlined processes to reduce both the time to hire and the burden on hiring managers 
• Consolidated purchasing to reduce costs 
• Vendors managed based on the factors that matter most to you, from quality of candidates to speed of responsiveness 
• Control processes implemented to reduce the risks associated with devolved purchasing practices and hiring 

Most MSPs are charged as either a percentage of contingent workforce spend, or a price per transaction fee. We can also tailor payment options to the specific needs of your organisation, including a fixed fee or a performance-based pricing model, in which savings are shared. 

Our expertise in recruitment outsourcing solutions spans over 20 years of experience, honed through working with hundreds of employers. 

We provide a range of services from supporting global financial services providers to meet new regulation requirements, to delivering a consistent and efficient approach to staffing multiple service centres for leading IT infrastructure service providers. 

We’ll explore the options available when it comes to supplier management, tailored to the specific challenges and ambitions faced by your organisation and MSP implementation. We’ll always choose to champion enablement over control. 

The first step is to set up a multidisciplinary team, consisting of HR and procurement, as well as line management from the teams which hire the most temporary resources. Securing engagement from this project team ensures key perspectives are taken into consideration and that your stakeholders are in agreement before the solution is chosen. Sustained support and unambiguous communications are essential for a successful outsourcing solution.