I specialise in recruiting for PA/EA roles. These roles are crucial to the effective running of an organisation. You are the glue that holds a business together, ensuring it operates smoothly and effectively.
There is a reoccurring challenge I come across when recruiting for PA’s, EA’s and team administration roles. This challenge lies within the description of your skill set. I see a lot CVs that have “organised”, “professional”, “excellent time management” and “ability to prioritise”…these are all necessary for your role. So how can you show recruiters, like me, and hiring managers, evidence of these traits on your CV?
The solution is simple. Turn your intangible skills into tangible ones; this is achieved by providing figures and statistics from your professional experience to back them up.
Here are 5 examples on how to quantify intangible skills on your CV.
This is a generic skill and one I see on every CV. My advice is to make the most of your top-level organisational skills.
This is an important skill particularly where you may have been supporting more than one person in your role.
This is another skill I see on many CVs, however, when I ask for examples a large majority of candidates cannot give any. Many people do not fully understand what time management is.
So what does this skill actually mean? Time management is the act of planning and exercising conscious control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productively.
Excellent examples of this skill are anything you’ve introduced into your workplace to increase efficiency.
Time management: I implemented a new system for processing expenses, resulting in a streamlined process that saved me 30 minutes a day.
Your role involves working under internal and external pressures. In describing this skill it’s important to highlight time constraints and think about the deadlines you must meet for specific tasks in the workplace. These may include, writing up reports, preparing presentations, booking lunch/breakfast/dinner for a number of people, along with organising travel itineraries etc…
Ability to work under pressure: I organise travel itineraries within deadlines for 3 members of senior management.
This is a great skill to have on your CV, I’d advise you to back this up with examples of written and verbal communication you would typically engage with on a daily basis. It’s important to highlight the different levels of management you communicate with (directors, C-suite, senior management) as well as the different departments of the business (finance, HR and sales).
Good communication skills: I email 3 members of senior management in HR on a daily basis, updating them on their meetings for the following day. I provide minutes for in excess of 20 meetings per week involving 3 senior board members.
If you would like further advice on your CV or are interested in PA/EA roles you can email me at firstname.lastname@example.org or call me on 01 517 0010
David Shatwell, Hays Senior Consultant, works exclusively with office managers, PA’s, EA’s, team administrators, reception roles, project administrators, technical administrators and customer service roles.
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