Senior Business Analyst
JOB_53570851124159Job type
TemporaryLocation
SandyfordWorking Pattern
Flexible Working,Full-timeSpecialism
Projects & Change ManagementIndustry
Technology & Internet ServicesPay
Euros/Day
Senior Business Analyst – Customer Transformation Platform
About the Role
We are looking for an experienced Senior Business Analyst to join our Chief Customer Officer team and support the Customer Transformation Platform initiative. This role will focus on the Complaints Automation project, embedding AI capabilities into the complaints journey to improve efficiency and customer experience.
Key Responsibilities
- Review and build upon previous diagnostics and recommendations, including AI use cases such as:
- Final letter writing
- Root cause analysis
- Case triaging and handling interconnected cases
- Develop detailed user stories and technical requirements for AI integration.
- Support the development of the business case, outlining benefits and process improvements.
- Facilitate workshops and collaborate with stakeholders to validate requirements.
- Conduct gap analysis (as-is and to-be) and assist in solution identification, leveraging existing platforms or proposing new solutions.
- Design and track the BA plan and contribute to high-level design documentation.
What We’re Looking For
- Proven experience as a Senior Business Analyst in large-scale transformation projects.
- Strong skills in:
- Requirements elicitation, documentation, and validation
- Process mapping and gap analysis
- Workshop facilitation and stakeholder engagement
- Ability to develop business cases and support solution design.
- Familiarity with AI concepts and their application in business processes (preferred but not mandatory).
- Excellent communication and analytical skills.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Senior Business AnalystJOB_535708511241592025-11-172026-02-16
Talk to Shikhar dixit, the specialist consultant managing this position
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JOB_53570851124159