Your new company

Your new company is one of the largest automotive financial services in Europe.

Your new role

Your new role is as an Administrator within their Retail Operations Department on a two-year fixed-term contract. The successful candidate will have the ability to provide exceptional customer service and administrative support to the network as a high-performing team.

Your responsibilities

• Inbound and outbound call management
• Identifying customer needs
• Filtering calls
• Providing resolutions
• Making account changes
• Maintaining customer portfolio across a variety of administrative duties

What you'll need to succeed

• Strong administration experience

• Call centre experience (1 year +)

• Degree in Business or Finance-related discipline (preferred but not mandatory)

• Approved Product Advisor (Customer Credit) / QFA qualification (desired but not mandatory)

• Strong customer service ethos. Demonstrate a willingness to go above and beyond to exceed customer & company expectations and service levels.

• Working knowledge of MS Office with an emphasis on Excel

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.