Project Manager - Head of Customer Service
JOB_53957401127172Job type
PermanentLocation
DublinWorking Pattern
Full-timeSpecialism
Facilities ManagementIndustry
ConstructionPay
Excellent Benefits Package
Project Manager – Head of Customer Service
Project Manager – MES Customer Service
Your New Role
Reporting to the Head of MES Customer Services EMEA (Dublin), the Project Manager will play a key role in delivering engine maintenance projects and ensuring an exceptional customer experience.
This position requires a balance of technical understanding (engineering background) and strong customer service expertise, managing projects from initial enquiry through to completion.
Responsibilities
Customer & Contract Management
- Manage customer enquiries and oversee the full lifecycle of individual service contracts
- Prepare and issue commercial proposals aligned to MES service offerings
- Calculate pricing, negotiate terms, and finalise contracts in collaboration with sales teams.
- Identify opportunities to grow existing customer accounts
Project & Event Coordination
- Act as the primary point of contact for customers across all maintenance events
- Plan and coordinate engine inductions for both mobile repairs and workshop activities
- Define and agree on the scope of work with customers and internal teams
- Monitor project progress, ensuring clear and consistent communication with stakeholders
Technical & Commercial Oversight
- Coordinate technical and commercial topics including scope changes, spare parts, and service extensions
- Track project timelines, costs, and quality to ensure successful delivery
- Provide regular status updates and performance reporting
Operational & Workload Planning
- Support repair station workload management through prioritisation of incoming requests
- Collaborate with internal teams to optimise resource allocation and scheduling
Order & Supplier Management
- Manage internal and external orders, including suppliers and repair facilities
- Ensure delivery against agreed scope, cost, lead time, and quality standards
- Conduct post-event analysis to identify improvements and efficiencies
Financial & Invoice Management
- Prepare and issue invoices in line with agreed contracts
- Support the resolution of invoice queries and outstanding payments
- Maintain oversight of financial performance for each project
Customer Relationship Management
- Maintain strong customer relationships through regular engagement, reviews, and feedback
- Conduct customer meetings and post-project evaluations
- Proactively identify opportunities for additional services
What You Will Need to Succeed
- Engineering background (essential)
- Strong experience in a customer-facing/project management role
- Excellent communication and stakeholder management skills
- Commercial awareness with experience managing contracts and budgets
- Ability to work in a fast-paced, detail-oriented environment
- Experience in aviation, MRO, or a technical services environment is advantageous.
What You Will Receive
- Competitive salary: €50,000 – €62,000 (depending on experience)
- 6 weeks paid annual leave
- Hybrid working model (available after probation)
- Excellent pension scheme
- Comprehensive healthcare coverage
#LI-DNI
Project Manager - Head of Customer ServiceJOB_539574011271722026-05-272026-08-25
Talk to Michael Clarke, the specialist consultant managing this position
Located in Hays Recruitment, Dublin, 26/27a Grafton Street, Dublin, Telephone: 0831212337Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53957401127172