Junior IT Support
JOB_54020411127704Job type
PermanentLocation
Dublin City / D1Working Pattern
Full-timeSpecialism
It And Technical SupportIndustry
Broadcasting, Music & FilmPay
€35k
Junior IT Support Engineer | Grow your Career | Perm | On-site in D1 | €35k max
Role Description
We are seeking a motivated and enthusiastic Junior IT Support Technician to join an IT team of a business I have personally placed into. This role is ideal for someone starting their career in IT who is eager to learn and develop hands-on experience supporting users across multiple departments.
Reporting to the IT Manager, you will assist in delivering technical support and contribute to the implementation of new IT services and solutions.
Who You Are
Skills, Knowledge & Experience
- A 3rd Level Qualification in Information Technology (NFQ Level 6 or equivalent), or currently working towards one
- Up to 1 year of relevant experience (including internships, placements, or academic projects)
- Basic understanding of Microsoft technologies such as: Active Directory, Group Policy or DNS/DHCP
- Familiarity with Microsoft Outlook and general Office applications
- An interest in networking technologies (switches, routers, firewalls)
- Basic knowledge of hardware (PCs, laptops, printers, mobile devices)
- Strong communication and interpersonal skills
- Willingness to learn and take initiative
- Good organisational and problem-solving abilities
- A flexible and positive attitude
Desirable (but not essential):
- Certification such as CompTIA A+, Network+, or Microsoft Fundamentals
- Exposure to VPN, WAN, VOIP, or PBX technologies
What the Role Includes
- Provide 1st line IT support to end users via phone, email, and desk-side support
- Assist in troubleshooting basic hardware and software issues
- Support the setup of new users (accounts, devices, access permissions)
- Help install and configure IT equipment and software
- Maintain IT support systems and documentation
- Assist senior team members with projects and system upgrades
- Support the desktop environment (Windows 10/11, mobile devices, printers)
- Participate in user training and provide guidance on IT systems
- Escalate more complex issues to senior IT staff when needed
- Ensure professionalism and confidentiality in all IT-related matters
- Continuously learn and stay up to date with emerging technologies
What We Offer
- A supportive environment to grow your IT career
- Hands-on experience across a wide range of technologies
- Opportunities to work on projects and develop technical skills
- Ongoing training and professional development
Junior IT SupportJOB_540204111277042026-06-302026-09-28
Talk to Alice Barry, the specialist consultant managing this position
Located in Hays Recruitment, Dublin, 26/27a Grafton Street, Dublin 2Telephone: 015710019Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_54020411127704