IT Lead
JOB_54014581127643Job type
PermanentLocation
Dublin 6/Dublin 8Working Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
€41k (without prior PubSec Experience)
IT Lead | Permanent | Fully on-site in Dublin 6/8
Oversee the day-to-day coordination and continuous improvement of this company's IT systems and services.
This is a key operational role at the centre of the organisation’s technology environment, combining hands-on IT support with systems administration, supplier coordination, and digital service delivery. The successful candidate will play a vital role in ensuring systems remain secure, stable, and aligned with organisational needs.
Key Responsibilities
IT Support & Service Coordination
- Act as the first point of contact for IT support queries, service issues, and enhancement requests
- Troubleshoot hardware, software, access, and connectivity issues
- Identify whether issues relate to technical faults, user training needs, or process gaps
- Track recurring issues and contribute to service improvements
Systems Administration & Improvement
- Support the operation of cloud-based platforms and integrated systems
- Assist in managing integrations across CRM, collaboration tools, and telephony systems
- Monitor system performance and identify opportunities for enhancement
- Maintain and prioritise a pipeline of improvement initiatives
- Support testing, release, and rollout of system updates
Vendor & Supplier Coordination
- Liaise with external service providers and support partners
- Ensure issues and change requests are clearly defined before escalation
- Participate in regular service review meetings
- Monitor supplier performance and support usage
Licencing, Devices & Assets
- Manage Microsoft 365, CRM, and related licencing
- Maintain accurate records of devices, mobile services, and IT assets
- Coordinate procurement, setup, and life cycle management of equipment
- Provide input on cost and licencing implications of system changes
Security, Governance & Compliance
- Administer user accounts, permissions, and multi-factor authentication
- Support compliance with data protection and information governance standards
- Assist in data-related requests and secure information handling practices.
- Promote strong security awareness across systems and users
Telecommunications & Mobile Services
- Coordinate mobile phone accounts and usage monitoring
- Support telephony systems and related integrations
- Liaise with providers on upgrades, issues, and renewals
Training, Documentation & Stakeholder Support
- Develop user guides, process documentation, and training materials
- Deliver onboarding and ongoing system training to staff
- Work closely with stakeholders to define and prioritise system changes
- Ensure clear communication between users and service providers
Skills & Experience
Essential:
- Minimum 3 years’ experience in IT support, systems administration, or IT coordination
- Strong experience with Microsoft 365, SharePoint, and cloud-based systems
- Experience with CRM systems (e.g. Microsoft Dynamics 365 or equivalent)
- Exposure to Power Platform, BI tools, or AI-enabled productivity tools
- Proven ability to manage or coordinate third-party vendors
- Experience supporting non-technical users and producing clear documentation
- Strong organisational and problem-solving skills with the ability to manage multiple priorities
Desirable:
- Experience working within a Microsoft-centric IT environment
- Knowledge of telephony systems and mobile fleet management
- Understanding of GDPR and data handling processes
- Familiarity with managed service models or delivery tools
- Relevant qualification in IT, systems administration, or project management
IT LeadJOB_540145811276432026-06-252026-09-23
Talk to Alice Barry, the specialist consultant managing this position
Located in Hays Recruitment, Dublin, 26/27a Grafton Street, Dublin, Telephone: 015710019Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_54014581127643