What you'll be working on

In this role, you will lead both the technical support and technical training functions for a global data‑centre technology product portfolio. Your work will include managing a team of technical support engineers and providing advanced support on mission‑critical HVAC equipment, including refrigeration circuits, control systems, and system communications. You will coordinate with design, R&D, and field‑service teams to resolve complex issues, support commissioning activities, and contribute to performance verification and warranty investigations.

You will also develop and maintain a complete product training strategy—creating classroom, online, and factory‑based training programmes, writing training materials, maintaining service documentation, and contributing to digital self‑delivery training solutions. You will support product development by feeding back customer insights and help author operational manuals, troubleshooting guides, and technical documentation.

Who you'll be working for

You’ll join a global leader that operates a high‑tech manufacturing environment and is expanding due to strong international demand for its engineered climate‑control equipment. The role sits within a collaborative technical team that supports customers and internal teams across EMEA and beyond.

What you'll need to succeed

Experience providing advanced technical support in HVAC, refrigeration, controls, or mission‑critical mechanical systems
Strong troubleshooting skills and the ability to diagnose complex technical issues across refrigeration circuits, control systems, and communication interfaces
Experience managing or mentoring technical teams
Ability to create technical documentation, training materials, and product support content
Strong stakeholder‑management skills, with the ability to coordinate across design, engineering, field service, and product teams
Experience supporting commissioning, performance verification, and warranty investigations (advantageous)
A structured, organised approach to managing support queues, KPIs, and escalation procedures

What you'll get in return

In return, you will get :

High‑impact leadership role overseeing global technical support and training for a mission‑critical data‑centre product portfolio.
Career growth and visibility within a scaling, innovation‑driven organisation in the data‑centre technology sector.
Competitive salary and benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#LI-DNI