Head of Customer Service
JOB_53135421121040Job type
PermanentLocation
KildareWorking Pattern
Full-timeSpecialism
Customer ServiceIndustry
Aviation & AerospacePay
€63,000 - €78,000 DOE
Head of Customer Service - €63,000 - €78,000 DOE - Kildare
Your new company
Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.
Your new role
Your new role is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.
Your responsibilities- Lead the CSM team professionally and disciplinarily in an international environment.
- Be responsible for and ensure cross-site customer management for Mobile Engine Services events, including account management for individual customers.
- Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial results of the Mobile Engine Services engine events.
- Check cost calculation for engine repair events as part of the quotation and recalculation.
- Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations.
- Optimise interfaces with service providers with regional responsibility.
What you'll need to succeed
- Degree in engineering or business administration.
- 3–5 years of professional experience.
- Very good knowledge of economics and business administration.
- Very good negotiation skills, assertiveness and very high persuasiveness.
- Very high level of service readiness and customer orientation.
- Very high ability to deal with conflicts.
- Strong ability to lead, guide and motivate employees.
- Very high organisational skills.
- Very good analytical and conceptual skills.
- Very high flexibility and resilience.
- Quick comprehension, objective and sound judgement with strong decision-making power.
- A very high sense of responsibility.
- Strong initiative
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Head of Customer ServiceJOB_531354211210402025-04-282025-07-28
Talk to Laura Hughes, the specialist consultant managing this position
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JOB_53135421121040