Head of Customer Service

1121040
  • Job type

    Permanent
  • Location

    Kildare
  • Working Pattern

    Full-time
  • Specialism

    Customer Service
  • Industry

    Aviation & Aerospace
  • Pay

    €63,000 - €78,000 DOE

Head of Customer Service - €63,000 - €78,000 DOE - Kildare

Your new company

Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.

Your new role

Your new role is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.

Your responsibilities
  • Lead the CSM team professionally and disciplinarily in an international environment.
  • Be responsible for and ensure cross-site customer management for Mobile Engine Services events, including account management for individual customers.
  • Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial results of the Mobile Engine Services engine events.
  • Check cost calculation for engine repair events as part of the quotation and recalculation.
  • Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations.
  • Optimise interfaces with service providers with regional responsibility.

What you'll need to succeed

  • Degree in engineering or business administration.
  • 3–5 years of professional experience.
  • Very good knowledge of economics and business administration.
  • Very good negotiation skills, assertiveness and very high persuasiveness.
  • Very high level of service readiness and customer orientation.
  • Very high ability to deal with conflicts.
  • Strong ability to lead, guide and motivate employees.
  • Very high organisational skills.
  • Very good analytical and conceptual skills.
  • Very high flexibility and resilience.
  • Quick comprehension, objective and sound judgement with strong decision-making power.
  • A very high sense of responsibility.
  • Strong initiative

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Apply for this job

Talk to Laura Hughes, the specialist consultant managing this position

Located in Hays Recruitment, Dublin, 26/27a Grafton Street, Dublin, Telephone: 015827655
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