Your new company

A well-established organisation offering fleet and mobility services is seeking an enthusiastic Customer Support Agent to join their Customer Care Department. Known for their commitment to service excellence and a collaborative team culture, this company provides a dynamic environment for career development and growth.

Your new role

• Efficiently process and log telephone and case enquiries.
• Direct vehicles to preferred supplier networks for repairs and services.
• Redirect queries to relevant internal teams as needed.
• Process quotations and orders for new vehicles.
• Handle driver-related tasks such as fuel cards, tax discs, and test drive arrangements.
• Support complaint resolution and contribute to improving customer satisfaction ratings.
• Participate in ad hoc projects and general administrative duties.
• Build long-term relationships with clients and drivers by delivering high-quality service.

What you'll need to succeed

• 2+ years' experience in a call centre environment is essential.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to manage fluctuating workloads and prioritise tasks effectively.
• A friendly, diplomatic, and professional manner.
• Team-oriented with a proactive attitude.
• Previous customer service experience is desirable.
• Experience in the motor or fleet industry is a plus but not required.

What you'll get in return

• A supportive and collaborative team environment.
• On-the-job training and development opportunities.
• Exposure to the fleet and mobility industry.
• Opportunity to build a career in customer service and operations.
• Competitive entry-level salary and benefits package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.