Complaints Case Handler
JOB_53216571121224Job type
TemporaryLocation
Dublin CityWorking Pattern
Flexible Working,Full-timeSpecialism
Financial And Management AccountingIndustry
Banking & Financial ServicesPay
Per hourClosing date
30 Jun 2025
Hybrid opportunity - Complaint Case Handler - Dublin/Limerick/Naas
Your new company
One of Ireland's largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work for a busy professional located in Dublin, Naas and Limerick as it is a contract role.
Your new role
In this role, basically when things go wrong for our customers, they often let us know by way of a complaint. This allows the Bank to complete an investigation into the matters raised and endeavour to resolve the complaints of our customers. This position involves managing complaints from customers related to banking services, transactions, fees, or any other issues they may encounter. The goal is to investigate, resolve, and provide a fair outcome while adhering to regulatory requirements and internal policies.
What you'll need to succeed
- Certifications: QFA or APA (Loans and regulations)
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
One of Ireland's largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work for a busy professional located in Dublin, Naas and Limerick as it is a contract role.
Your new role
In this role, basically when things go wrong for our customers, they often let us know by way of a complaint. This allows the Bank to complete an investigation into the matters raised and endeavour to resolve the complaints of our customers. This position involves managing complaints from customers related to banking services, transactions, fees, or any other issues they may encounter. The goal is to investigate, resolve, and provide a fair outcome while adhering to regulatory requirements and internal policies.
What you'll need to succeed
- Certifications: QFA or APA (Loans and regulations)
- Previous experience in a complaint handling or customer service role, preferably in banking or financial services.
- Knowledge of Phone and Internet Banking systems and tools.
- Proficiency in MS Excel, with the ability to create and analyse data for tracking and reporting purposes.
- Excellent problem-solving and communication skills to manage challenging situations with professionalism and empathy
- Competitive Salary – A rewarding pay structure based on experience and performance.
- Work-Life Balance – Structured hours with flexibility of hybrid working.
- Professional Development – Opportunities for training and career advancement within the financial sector.
- Job Stability – A role in a well-established industry with clear career progression paths.
- Positive Workplace Culture – A collaborative environment that values teamwork and customer service.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Complaints Case HandlerJOB_532165711212242025-06-032025-06-30
Talk to Krishna Sharma, the specialist consultant managing this position
Located in Hays Recruitment, Dublin, 26/27a Grafton Street, Dublin, Telephone: +353 1 582 7682Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53216571121224