Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Call Centre Agent to work within a busy office located in Naas.

Your new role

• Consistently demonstrate our Customer Service standards by ensuring a high level of engagement with the customer.
• Proactively anticipate customer issues and take appropriate action
• Drive transaction displacement by actively promoting our relevant Self-Service Channels as appropriate
• Identify and act on leads for added value opportunities that are relevant to each customer.

What you'll need to succeed

• Customer service experience is useful for these roles.
• Fluent written & spoken English.
• Communication and influencing – genuine two-way communication to enhance the customer experience
• Customer Relationship Management – engaging the Customer and adding value
• Results Focus – achieving results consistently
• Teamwork and Collaboration – working together to deliver results.
• Strong computer skills.

What you'll get in return

Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.