Your new role

• Consistently demonstrate our Customer Service standards by ensuring a high level of engagement with the customer.
• Proactively anticipate customer issues and take appropriate action
• Drive transaction displacement by actively promoting our relevant Self-Service Channels as appropriate
• Identify and act on leads for added value opportunities that are relevant to each customer.

What you'll need to succeed

• Communication and influencing
  – genuine two-way communication to enhance the customer experience
• Customer Relationship Management
  – engaging the Customer and adding value
• Results Focus
  – achieving results consistently
• Teamwork and Collaboration
  – working together to deliver results.
• Strong computer skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.