Your new company
One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Customer Service official at South-West Dublin

Your new role
You will be tasked with ensuring efficient delivery of customer service.

• Greeting and engaging with customers on banking hall floor – enquiring as to their needs
• Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required, Handling basic queries and complaints – directing to senior staff as required
• Engaging with customers using iPads, updating customer information and sales needs, Identifying sales opportunities, handing over to suitable staff as required
• Cash handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at end of day and managing levels throughout the day
• Customer Service experience, high standard of service and demonstrated awareness of the importance of same
• Good communication and interpersonal skills – ability to work as part of a team in a busy branch

What you'll need to succeed
The ideal candidate should possess strong technology skills, particularly in Microsoft Office. Excellent customer service abilities, teamwork, and a professional phone manner are essential. Previous experience in administration and customer-facing roles would be advantageous.

What you'll get in return
An opportunity to develop valuable skills in customer service and administration, and experience in a dynamic, team-oriented workplace.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.