Your new company

• Your new company
  One of Ireland's largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Case Assessor to work within a busy professional located in Dublin-Central Park as it is a contract role.

Your new role

• Greeting and engaging with customers on the banking hall floor – enquiring as to their needs
• Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required
• Handling basic queries and complaints – directing to senior staff as required
• Engaging with customers using iPads, updating customer information and sales needs
• Identifying sales opportunities, handing over to suitable staff as required
• Cash handling – processing and managing cash and cheque lodgements at Teller as required.
• Responsible for balancing cash at the end of the day and managing levels throughout the day

What you'll need to succeed

• Customer Service experience, high standard of service and demonstrated awareness of the importance of the same.
• Resilient and hard-working – busy work environment
• Good communication and interpersonal skills – ability to work as part of a team in a busy branch
• An ability to adapt to new technologies, using our digital platforms to enable customers to self-serve

What you'll get in return

Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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