Your new company

In this role, you will be working for a large, well-known banking organisation who are looking for a "Customer Operations Specialist" to join the organisation on an initial 12-month basis.

Your new role

• The FSG Retail Operations Team delivers a defined set of operational and third-party stakeholder management services supporting the wider Retail, Arrears, Credit & Collections (RACC), Customer Management and Loan Recoveries.
• Business units in a simple and efficient manner.
• The role is to be part of a large and dynamic, fast-paced team, with the responsibility of working within guidelines to achieve agreed daily targets, ensuring information is complete, accurate and readily available.
• The successful candidate should be a highly organised, motivated, energised and proactive individual, capable of working on his own initiative within a team structure and possess excellent communication and interpersonal skills.

What you’ll need

• Maintain a clear focus on agreed goals to achieve expected results.
• Self-starter with the ability to work on your own initiative with a strong attention to detail.
• Excellent interpersonal and communication skills (written and verbal) and confidence to interact with all levels of management on a regular basis. Understand the need to provide the highest quality customer service, deliver to customer expectations and act with total integrity.
• Strong time management skills with the ability to prioritise tasks.

What else should you demonstrate?

• As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below.
• Communication & influencing – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
• Results Focus – Goes beyond focusing on agreed goals to create new and stretching challenges and learn from mistakes. Teamwork & collaboration – Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
• Customer Relationship Management-Takes personal responsibility for delivering a level of service that often exceeds customer expectations
• Problem-solving & decision-making –Appropriately analysing issues, drawing on expert advice, consulting and collaborating, making decisions.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.