You will be tasked in greeting and engaging with customers on banking hall floor – enquiring as to their needs. Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required. Handling basic queries and complaints – directing to senior staff as required. Engaging with customers using iPads, updating customer information and sales needs.

• Customer Service experience, high standard of service and demonstrated awareness of the importance of same
• Resilient and hard-working-busy work environment
• Good communication and interpersonal skills- ability to work as part of a team in a busy branch
• An ability to adapt to new technologies, using our digital platforms to enable customers to self service

What you'll need to succeed:
The ideal candidate should possess strong technology skills, particularly in Microsoft Office. Excellent customer service abilities, teamwork, and a professional phone manner are essential. Previous experience in administration and customer-facing roles would be advantageous.