Your new company

Your new role

As a Customer Service Specialist, you will be the first point of contact for customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. You’ll manage queries across email, phone, live chat, and social media, resolve delivery issues, and liaise with courier companies to keep customers informed. Beyond customer support, you’ll collaborate with internal teams on marketing, product development, and logistics, making this a dynamic role with plenty of variety.

What you'll need to succeed

• Excellent communication skills (written and verbal) with a warm, professional manner.
• Strong organisational ability and confidence in multitasking under pressure.
• Tech-savvy and comfortable learning new systems (shipping portals, support tools).
• A proactive, problem-solving mindset and ability to work independently and in a team.
• Previous experience in customer service or a similar role is highly desirable.
• Bonus: Familiarity with e-commerce platforms, courier systems, or tools like Shopify and Gorgias.

What you'll get in return

• The chance to join a growing, innovative company with a strong sense of purpose.
• A supportive, close-knit team environment where your ideas and input matter.
• Hybrid working arrangement (mix of office and remote days).
• Opportunities to develop skills across customer service, logistics, and marketing.
• Competitive salary and the chance to make a real impact on a brand loved worldwide.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.