Customer Service and Admin Specialist

1123265
  • Job type

    Contract
  • Location

    Dublin North/Meath
  • Working Pattern

    Full-time
  • Specialism

    Customer Service
  • Industry

    Supply Chain & Logistics
  • Pay

    30K

Customer Service and Admin

Your new company

A dynamic and growing Irish gifting company is seeking an enthusiastic and highly organised Administrative Specialist to join its Dublin-based team. Known for its creativity, customer focus, and collaborative team culture, the company is expanding its operations and looking for someone who thrives in a fast-paced, multi-functional environment.

Your new role

As an Administrative Specialist, you’ll play a vital role in ensuring the smooth day-to-day running of the office and supporting multiple departments including operations, marketing, customer service, and product development. Your responsibilities will include:
  • Managing general office administration, customer service queries (email, phone, social media, website chat), and DHL delivery issues.
  • Overseeing the printing and stockroom, including inventory of cards, labels, and printer supplies.
  • Processing orders via DHL and FedEx systems, handling customs paperwork, claims, and troubleshooting delivery issues.
  • Using the Warehouse Management System to support picking and packing processes.
  • Researching and implementing process improvements for efficiency.
  • Communicating with clients and suppliers, assisting with corporate orders and sales projects.
  • Supporting the marketing team with social media engagement, content planning, and reporting.
  • Assisting with event organisation, meeting scheduling, and executive support.
  • Managing office and warehouse supplies, coordinating with other departments, and supporting new product development.
  • Assisting the accounting team with invoices, payments, and receipts.
  • Supporting HR-related admin such as recruitment coordination and performance tracking.

What you'll need to succeed

To thrive in this role, you’ll need:
  • Excellent organisational and multitasking skills.
  • Strong communication abilities and a proactive approach to problem-solving.
  • Experience in office administration, customer service, and logistics.
  • Familiarity with DHL/FedEx systems and warehouse management tools (training provided).
  • A collaborative mindset and willingness to support cross-functional teams.
  • Confidence in using social media platforms and contributing to marketing initiatives.
  • A keen eye for detail and a drive to improve processes.

What you'll get in return

  • A supportive and creative work environment for a fast-growing Irish brand.
  • Opportunities for professional development and cross-departmental training.
  • A varied role with exposure to multiple business functions.
  • Competitive salary and benefits.
  • The chance to contribute to a company that values innovation, teamwork, and customer satisfaction.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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Apply for this job

Talk to Hazel Hogan, the specialist consultant managing this position

Located in Hays Recruitment, Dublin, 26/27a Grafton Street, Dublin, Telephone: 015710012
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