Customer Care & Quality Analyst

This candidate is a highly skilled professional who has extensive experience and process improvements and performance analytics. They have had a particular focus around customer service to date but can implement their skills across multiple sectors and are currently looking for a new challenge in which they can implement these valuable skills. If you think the below may be something of interest to you please don;t hesitate to give me a call.

Their current employer has been conducting large scale projects recently and this candidate has been a key component, in undertaking a comprehensive review of the business processes in place throughout the company. Each process in every area of the business requires full mapping from start to finish. This is being undertaken to streamline service delivery and increasing efficiency within the business. Jennifer has a proven track record of excellent process improvement and regularly displays levels of expertise in gage repeatability and reproducibility, pareto analysis and root cause analysis.

This is a candidate who will always looks to provide solutions, whatever the issue is. Their highly analytical approach will always look to use the most efficient process possible to complete their work.
They are currently available on 2 weeks notice to commence employment..