Job type
PermanentLocation
LimerickWorking Pattern
Part-time,Specialism
Administrative SupportIndustry
Aviation & AerospacePay
€19 per hour
Customer Service Support Team member | Perm | Shift work (see below for more info) | On site | €up to €19.50
About the Role :
We’re looking for a dedicated Customer Support Services Team Member to join our Shared Services team. This is a shift-based role. You’ll play a key part in delivering exceptional customer service and supporting operational tasks that directly impact our success.
Shift work:
This role will operate on a 2-week running basis. In week 1, you will work Thursday, Friday, Saturday & Sunday. In Week 2, you will work just on Monday. You will then be off for the rest of that week until the following Thursday in week 3.
Summary of Shift work : You work 4 consecutive days in Week 1 (Thu-Sun), then 1 day in Week 2 (Mon), followed by several days off before the next cycle begins.
What You’ll Do:
- Respond to customer queries via chat, email, and phone in a professional and timely manner.
- Identify customer needs, resolve issues, and manage complaints effectively.
- Maintain ownership of customer interactions, including ticket management in internal systems.
- Use insights from customer interactions to recommend process improvements.
- Support continuous improvement initiatives aligned with Lean principles.
- Promote excellent customer service within the team and across the organisation.
What We’re Looking For:
- 2–3 years ideally of experience in a customer service or contact centre environment.
- Strong multitasking, prioritisation, and time management skills.
- Ability to work under pressure and handle high volumes of customer interactions.
- Excellent communication skills, including active listening and phone handling.
- Experience with CRM systems and related practices.
Why Join Us? This role offers a dynamic environment, opportunities for growth, and the chance to make a real impact on customer experience. This is a great opportunity to re-enter the workforce, or move to a more flexible working arrangement, if there are other commitments Tue-Thurs (studies, etc).
