Your new company
One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint handler at south side of Dublin
Your new role
The role holder will be responsible for managing complex cases referred to the FSPO on behalf of the Bank ensuring a fair and equitable treatment of our customers whilst at the same time adhering to regulatory requirements. The role involves actively investigating complaints, engaging with the FSPO and business areas during the dispute resolution and / or adjudication process, providing expert advice on complex FSPO cases and negotiating settlements.

• Gather and collate any /all evidence requested by the FSPO and which supports the Bank’s position.
• Proactively engage with the business as required while preparing the Bank’s response to the complaint.
• Deliver high quality work with great attention to detail.
• Negotiate settlements with customers in mediation.
• Build strong working relationships with internal and external stakeholders.
• Ability to execute instructions in an accurate and timely manner, in line with procedures.
• Ensure that strict FSPO deadlines are met.

What you'll need to succeed
The ideal candidate should have APA/QFA qualification.Excellent customer service abilities, teamwork. Previous experience in Complaint handler or pension administration and customer-facing roles would be advantageous.

What you'll get in return
he ideal candidate should have AP An opportunity to develop valuable skills in customer service and financial sector andexperience in a dynamic, team-oriented workplace
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.