Job type
TemporaryLocation
Dublin CityWorking Pattern
Full-timeSpecialism
Administrative SupportIndustry
Banking & Financial ServicesPay
Euros/Hour
Urgent Hiring
We are pleased to announce an urgent hiring requirement for the position of Customer Engagement Consultant based in Rathfarnham. This is a 12‑month contractual role with the possibility of extension. The position is fully on-site (5 days a week) and offers a great opportunity to work in a dynamic, customer-focused banking environment with weekly payments.
Please find the detailed job description below.
Job Title: Customer Engagement Consultant
Location: Rathfarnham, Dublin
Contract: 12 Months (Possible Extension)
Working Model: On-Site (5 Days/Week)
Contract: 12 Months (Possible Extension)
Working Model: On-Site (5 Days/Week)
Role Summary
We are seeking a proactive and customer-focused individual to join our branch team. As a Customer Engagement Consultant, you will be a visible presence on the banking hall floor, supporting customers with their needs, guiding them through digital services, and ensuring an exceptional branch experience.
Key Responsibilities
Customer Interaction & Support
- Welcome and engage customers to understand their needs.
- Guide customers to digital banking options such as the mobile app, internet banking, and kiosks.
- Redirect customers to Teller or Customer Service staff where appropriate.
Service Excellence
- Handle basic customer queries and complaints, escalating when required.
- Use iPads to update customer information and understand sales needs.
- Identify sales opportunities and pass them to relevant staff.
Cash Handling
- Process cash and cheque lodgements at the Teller counter when needed.
- Balance cash at the end of the day and monitor levels throughout operations.
Essential Skills & Experience
- Strong customer service experience with a proven ability to deliver exceptional service.
- Resilient, hardworking, and comfortable in a busy branch environment.
- Excellent communication and interpersonal skills; strong team player.
- Ability to adapt to new technologies and support customers with digital channels.
What We’re Looking For
A friendly, professional, and engaging individual who enjoys working face to-face with customers, thrives in a fast-paced environment, and is committed to delivering a top-quality banking experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
