Job type
PermanentLocation
Dublin CityWorking Pattern
Full-timeSpecialism
ConstructionIndustry
ConstructionPay
Excellent Benefits Package
Housing Manager - €60,000 - €80.00 (DOE) – Excellent Benefits Package
Your New Company
The Housing Services Manager will lead and manage a multidisciplinary housing services team, delivering a high-quality, customer-focused housing management service while driving performance, compliance, and continuous improvement. Reporting to the Head of Housing Services, the role oversees core functions including tenancy and estate management, OMC oversight, SLA performance, caretaker services, resident support funding, and customer engagement forums. The postholder will play a central role in achieving organisational objectives, fostering effective cross-functional collaboration, leading service enhancements, and representing our client with external partners, regulators, and stakeholders, while remaining accountable for agreed annual objectives and KPIs and undertaking additional responsibilities appropriate to the seniority of the role.
Responsibilities
- The Housing Services Manager will provide strong strategic and operational leadership across Housing Services, ensuring the delivery of high-quality, customer-focused housing management services that comply with all legislative, regulatory, and organisational requirements.
- Working closely with the Head of Housing Services and the wider Management Team, the role will lead service planning, performance management, policy development, safeguarding, and continuous improvement, while ensuring KPIs, budgets, and service standards are consistently achieved.
- The postholder will oversee tenancy and estate management, lettings performance, OMC oversight, SLAs, caretaker services, customer engagement, and resident support initiatives, embedding the customer voice at the heart of service delivery.
- The role will involve building effective relationships with internal teams, community agencies, and external partners, acting as a senior representative of our client, and contributing to organisational strategy and risk management.
- In addition, the Housing Services Manager will lead, develop, and support the Housing Services team through clear direction, coaching, performance management, and workforce planning, including recruitment and training.
- The role also carries responsibility for promoting a strong culture of accountability, safety, equality, and continuous improvement, ensuring organisational values are upheld, health and safety standards are met, and services remain responsive to changing customer and operational needs, including participation in out-of-hours management cover where required.
What You Will Need to Succeed
- Degree in Housing or related discipline, or CIH Level 4 qualification and a minimum of three years’ management experience or at least three years’ managerial experience within the housing sector.
Essential
- Proven track record of leading and developing high-performing Housing Services teams
- Operational management experience within a Housing Association, Approved Housing Body, or Local Authority
- Demonstrated experience delivering high-quality customer service
- Experience embedding a strong performance and customer-focused culture
- Leadership of customer engagement and “customer voice” initiatives
- Strong financial and resource management skills, including budget oversight
Knowledge & Skills
- Exceptional people management and leadership skills in hybrid working environments
- Strong understanding of housing legislation, regulation, and compliance requirements
- Ability to interpret complex information and present it clearly to varied audiences
- Excellent written and verbal communication and stakeholder engagement skills
- Strong analytical skills with the ability to identify trends and anticipate future impacts
- Experience setting, managing, and monitoring budgets
- Strong IT skills, including Microsoft Office applications
- Experience using data and customer insight to improve services
- Sound understanding of risk management and strategic decision-making
- Knowledge of the Regulator of Social Housing and wider legal framework
- Proven experience managing performance against KPIs
- Ability to inspire change and develop staff at all levels
- Report writing, problem-solving, negotiation, and conflict resolution skills
Personal Attributes
- Strong planning and prioritisation skills to optimise team performance
- Ability to allocate resources effectively to achieve business objectives
- Confident decision-maker with proven negotiation skills
- Highly self-motivated with the ability to work independently and collaboratively
What You Will Receive
- A salary that reflects your experience – €60,000 - €80,000
- Stable, long-term role within a respected housing organisation
- Career development and progression opportunities
- Supportive team environment
- Statutory & CWPS pension contributions
- Statutory Sick Leave
- 20 – 25 days annual leave
