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Your new company

An exciting opportunity has arisen within a well‑established third‑level student support service. The organisation provides a professional, student‑centred counselling and development service and is committed to delivering a high‑quality, confidential, and responsive experience for all service users. You will be joining a supportive administrative and clinical team working within a modern, paperless environment where discretion, professionalism, and adherence to best practice are prioritised.

Your new role

• Providing front‑of‑house reception and administrative support, including opening/closing the reception and waiting area.
• Scheduling appointments and signposting students appropriately, escalating concerns to senior colleagues where required.
• Managing confidential correspondence, scanning documents, and maintaining accurate electronic records.
• Providing IT support for software systems and assisting with data compilation, report generation, and presentation preparation.
• Uploading materials for digital displays and providing administrative support for meetings, including minute‑taking.
• Supporting the Head of Service and counselling team with general administrative tasks as required.
• Assisting in the implementation of health and safety procedures and contributing to a culture of safety and compliance.
• Working within GDPR requirements, service protocols, and university‑wide policies.

What you'll need to succeed

To succeed in this role, you will bring strong software proficiency with the ability to quickly learn new systems, alongside advanced IT skills and proven experience using the full Microsoft Office Suite. You will have a track record of managing sensitive and confidential information with complete discretion, supported by excellent organisational skills and high‑quality record‑keeping. Strong interpersonal and communication skills—both written and verbal—are essential, as is the ability to work independently, manage competing priorities in a pressurised environment, and escalate concerns when appropriate. You will be someone who adheres to procedures and protocols consistently, with desirable experience including the use of electronic databases, Agresso, or previous work within a counselling or community‑based support environment.

What you'll get in return

You will join a collaborative, student‑focused team within a supportive and professional environment. The role offers opportunities to develop your administrative expertise in a service that values confidentiality, continuous improvement, and high standards of delivery. You will gain exposure to a wide range of administrative, organisational, and IT systems, contributing meaningfully to a service that supports student wellbeing.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.