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As a Customer Service Advisor, you will join a fast‑paced and supportive customer service team where you will play a key role in ensuring an excellent experience for customers across the healthcare sector. You will handle customer queries, process orders, and collaborate closely with internal and external stakeholders to deliver a high standard of service.

Your responsibilities

• Process customer orders accurately and efficiently.
• Handle incoming calls and enquiries, resolving issues and providing solutions.
• Gather and evaluate all relevant information to manage enquiries and complaints.
• Respond promptly to customer questions and follow up as needed.
• Maintain accurate records of all customer interactions and transactions.
• Liaise with internal departments to resolve issues quickly and effectively.
• Support the administration of quotations and resolve pricing or product queries.
• Coordinate with external suppliers regarding delivery timelines and shipping details.
• Assist Credit Control with pricing discrepancies where required.
• Meet performance targets set by the Customer Service Manager.

What you'll need to succeed

• 3+ years’ experience in a fast‑paced customer service environment.
• Strong understanding of customer service principles and best practice.
• Excellent communication skills via phone and email.
• High attention to detail with strong organisational and problem‑solving skills.
• Ability to prioritise workloads and remain calm under pressure.
• Strong computer literacy, including Microsoft Office; SAP experience is an advantage.
• Experience in the healthcare sector is beneficial but not required.
• Self‑motivated, adaptable, and able to work effectively both independently and as part of a team.

What you'll get in return

• Competitive salary and commission structure.
• Pension, life assurance, and income protection.
• Employee Assistance Programme.
• Educational assistance and access to the Training Academy.
• Enhanced annual and life leave.
• Employee engagement initiatives and internal communication platform (WorkVivo).
• Opportunities to learn from supportive colleagues and enjoy company social events.
• A diverse, inclusive, and values‑driven working environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.