Explore and Apply for Manufacturing jobs in Cork, Ireland

Your new company

Your new role

• Process sales orders and communicate customer requests to all relevant departments.
• Act as the main point of contact for all customer service-related queries.
• Liaise with internal departments to ensure materials and tooling are available to meet delivery schedules.
• Monitor and ensure customer lead times are met.
• Provide timely updates to customers regarding product deliveries or delays.
• Investigate and resolve customer issues in collaboration with the Customer Support Manager.
• Represent Unified in a professional and customer-focused manner to consistently exceed service and product expectations.
• Update the Production and Shipping Schedules as required based on order status and delivery timelines.
• Create manufacturing routings based on Material Data Worksheets.
• Monitor and maintain adequate customer product stock levels to support ongoing demand and reduce aged inventory levels.
• Participate in project work as assigned.
• Attend training classes or seminars as required to maintain or improve your skills.
• Run MRP on the system to review live material status.
• Perform additional duties as assigned by management.

What you'll need to succeed

• 3rd Level or PLC qualification in Business, Supply Chain or related
• 1–2 years in a customer service role – fast-paced manufacturing environment preferable
• PC literate (MS Word, Excel, ERP/MRP software)
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle multiple tasks and prioritise effectively.
• Active listening skills with a focus on understanding customer needs.
• Enthusiastic – interest in excellent customer service provision
• Proven accuracy and attention to detail skills

• Understanding of customer service principles and practices.
• Awareness of company products, services, and policies (or willingness to learn quickly).
• Knowledge of data protection and confidentiality regulations.

• Empathetic, patient, and approachable demeanour.
• Effective positive communicator
• Positive attitude with a customer-first mindset.
• Resilient and able to remain calm under pressure.
• Strong team player with the ability to work independently when required.

What you'll get in return

• Competitive package

• Pension plan

• Health Insurance

• Dental Insurance

• Life Cover

• Additional personal days entitlement annually

• Subsidised Training

• Employee Assistance Programme

• Annual onsite Health Check

• Full Health and Wellbeing Programme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Karen Rodrigues in Hays at 086 0111276.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.