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Complaint Case Handler

1121052
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  • Job type

    Temporary

  • Location

    Limerick

  • Working Pattern

    Full-time

  • Specialism

    Customer Service

  • Industry

    Banking & Financial Services

  • Pay

    20
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Hybrid opportunity- Complaint Handler - Dublin/Naas/Limerick

Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within Limerick, Naas, Dublin.

Your new role

- Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
- Maintain accurate records by tracking and tracing complaint-related documentation and emails.
- Ensure all complaints are reviewed and investigated thoroughly, in compliance with the organization's standards and regulatory requirements.
- Leverage advanced MS Excel skills for tracking, reporting, and analyzing complaint-related data to support operational efficiency.
- Meet weekly deadlines and performance milestones to align with organizational goals and commitments.

What you'll need to succeed

- APA Certification in Loans & Regulations OR QFA Certification


- Experience in a complaint handling or customer service role, preferably in banking or financial services.
- Knowledge of Phone and Internet Banking systems and tools.
- Proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.
- Excellent problem-solving and communication skills to manage challenging situations with professionalism and empathy

What you'll get in return

Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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