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Data Analyst

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  • Location

    Dublin City
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    Data & Advanced Analytics
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    Energy, Utilities & Mining
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Data Analyst - 6-Month Contract - Dublin

Your new company

A reputable organisation within the public sector.

Your new role

  • Work to continuously improve customer journeys, thus realising better customer experience, resulting in improved customer satisfaction scores.

  • Support the management of the customer experience programme to monitor and analyse customer satisfaction through available escalation/complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly.

  • Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues.

  • Participate in the rollout of new/refined processes and training materials.

  • Support the delivery of CRU and other regulatory requirements in relation to analysis of a bespoke CRU survey

  • Support the customer experience strategy and programme and continuous improvement programme.

  • Collation of the data analysis across the various reporting and customer experience datasets to deliver meaningful insights that can be used to proactively manage the customer experience.

  • Collaboration with key internal stakeholders across the business.

  • Drive service improvements through root cause analysis utilising all available data.

  • Support the delivery of continuous improvement initiatives and promote a culture of process improvement.

What you'll need to succeed

  • Relevant third level qualification and or accreditation is desirable and or relevant experience.

  • Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions.

  • Proactive, with the ability to work on their own initiative and with others to ensure success in the performance of a team.

  • Proven effective time management skills with the ability to prioritise and remain focused.

  • Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others.

  • Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner.

  • Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook

  • The ability to set up ongoing processes and procedures to collect and review information.

  • Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary.

  • Proactively identifying new areas of learning and using newly gained knowledge and skills on the job.

  • Striving for quality and ensuring consistent high standards of work.

What you'll get in return

  • Hybrid work model.

  • Opportunity to work with a reputable public sector organisation.

Eligibility Requirements

  • Currently living in Ireland and ideally based in the Dublin area.
  • Currently, holding an EEA passport or valid Stamp 4 or Stamp 1G visa (visa must be valid for duration of contract)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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