Your new company

A luxury hospitality client in Hays is looking to recruit a reservation agent for their customer experience division.

Your new role

• Midweek Shifts: 09:00–17:00 | 10:00–18:00 | 12:00–20:00
• Weekend Shifts: 09:00–17:00
  • Manage reservation enquiries via telephone, online platforms, and third-party websites.
  • Optimise room rates while adhering to budget guidelines and sales targets.
  • Provide prompt, helpful responses to guest queries.
  • Maintain and update the reservation system daily.
  • Generate reports on a daily, weekly, and monthly basis.
  • Collaborate with Senior Management and the Sales Team to maximise revenue using strategic yield management practices.
  • Maintain a positive, friendly, and supportive work environment.
  • Be proactive in assisting colleagues and mentoring junior employees.
  • Health & Safety Commitment
  • Promptly report and address hazards to prevent injury.
  • Coordinate with management on maintenance and equipment concerns.
  • Adhere to company policies on fire safety, health and hygiene, and security protocols.
  • Contribute to maintaining a safe and secure environment for guests and staff.

What you'll need to succeed

• Proficiency in computer skills, including a strong working knowledge of MS Office Suite.
• Experience with Opera Cloud is advantageous.
• Excellent communication skills and strong organisational abilities.
• Fluent English speaker.
• Minimum of two years' experience in customer service and/or the hotel industry.
• Teamwork & Culture

What you'll get in return

Competitive Salary

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.