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Your new company

Your new role

• Greeting and engaging with customers on the banking hall floor – enquiring as to their needs
• Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required
• Handling basic queries and complaints – directing to senior staff as required
• Engaging with customers using iPads, updating customer information and sales needs
• Identifying sales opportunities, handing over to suitable staff as required
• Cash handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at the end of the day and managing levels throughout the day.

What you'll need to succeed

• Customer Service experience, high standard of service and demonstrated awareness of the importance of the same.
• Resilient and hard-working – busy work environment.
• Good communication and interpersonal skills – ability to work as part of a team in a busy branch.
• An ability to adapt to new technologies, using our digital platforms to enable customers to self-serve.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.