Job type
TemporaryLocation
Dublin South/WicklowWorking Pattern
Full-timeSpecialism
Credit ControlIndustry
Banking & Financial ServicesPay
15.59
Kick-start your career in banking!
Your new company
You’ll be joining a leading financial services provider in Ireland with a strong reputation for customer service and innovation. The company is committed to helping customers through every stage of their financial journey. This opportunity is based at their modern offices in Central Park, Leopardstown (South Dublin)
Your new role
As a Customer Operations Specialist, you will be the first point of contact for customers experiencing financial difficulty. This is a telephony-based role, where you’ll handle inbound and outbound calls, provide support across various financial products, and work to find the best solutions for each customer’s situation.
You will receive comprehensive training, including classroom sessions, call simulations, and live call shadowing, ensuring you are fully equipped to succeed in your role.
What you'll need to succeed
- 6–12 months of customer-facing or customer service experience (call centre experience is a plus)
- A passion for delivering exceptional service and helping customers
- Strong communication and listening skills
- Ability to work in a fast-paced, target-driven environment
- Willingness to complete APA Loans accreditation (fully supported during probation)
- Good attention to detail and a strong sense of empathy
What you'll get in return
- 12-month full-time contract with structured hours
- Access to a structured training programme to build your skills and confidence
- Exposure to a wide range of financial products and services
- Supportive team environment with opportunities for professional growth
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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