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Your new company

Your new company provides market-leading car finance solutions across Ireland. They offer a wide variety of finance, leasing and servicing products. This is a two-year fixed-term contract based in Dublin West.

Your new role

Your new role as a Call Centre Agent/Administrator will be based within the Retail operations Department on a two-year fixed-term contract basis.

• Providing high quality customer service through call centre handling.
• Identifying customer needs, handling queries and providing resolutions in line with policy and procedures in a timely manner.
• Maintaining our customer portfolio across a variety of administrative duties.

What you'll need to succeed

• 1+ year's experience in a call centre environment (required)

• Excellent organisational and administrative skills.

• Outstanding attention to detail.

• Strong customer service ethos. Demonstrate a willingness to go above and beyond to exceed our customer and dealer expectations and service levels.

• Ability to work across multiple customer service channels to meet customer needs.

• Strong numerical competence.

• Working knowledge of MS Office with particular emphasis on Excel.

• Fluent English (written and spoken)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.