Customer Service | Call Centre | Telecommunications
Your new company
Your new company is a global leader who helps customers navigate their digital transformation journeys. They are passionate about technology and the possibilities that greater connectivity enables. You will join their customer support and service teams, who solve problems and bring much needed relief to people every day. You will benefit from extensive training/support that comes with an office community when you start, with the possibility for remote working down the line. This is a full-time position, on-site at the company’s location – City West business campus, with hybrid/ remote working model available after the first 12 weeks (you will ideally live within 30 minutes of the Citywest Business Campus).
Your new role
As a Call Centre Agent , you will be the first point of contact for customers where you will receive inbound calls and be tasked with bringing a successful resolution to their queries efficiently, effectively and empathetically. You will promote services and solutions while following a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures while maintaining an excellent customer. Fully paid training will be provided with continued support throughout your career.
What you'll need to succeed
In order to succeed in this role, you will speak fluent English and have excellent communication skills, both written and verbal. You will work proactively, having good organizational skills and be able to prioritize workloads. Prior experience in customer service in a fast-paced environment will be an advantage, but this is not necessary. This role will suit a driven individual who has an excellent work ethic, enjoys a target driven environment, has a passion for customer support and who would like to progress in their career.
What you'll get in return
The salary for this role is €24000-25000. You will be working onsite in Dublin 24 in a modern and dynamic office space. This is a permanent position which will give you a rewarding opportunity within a challenging industry, while also gaining hands on experience. This organization has a reputation for developing and promoting within the company, giving you numerous opportunities for career progression.
You’ll get benefits such as: Tax Saver Scheme – which allows employees to purchase travel tickets/ bike tax free as well as free parking. Health Insurance - 10% off a health insurance plan with Irish Life. Company contribution pension scheme. Sick Pay – Entitled to 6 days of sick leave per year, 2 days study leave. We pride ourselves with our extensive variety of upskilling courses, which we promote in the workplace and encourage employees to participate in to develop themselves on both a personal and professional level. This position will give you a rewarding opportunity within a dynamic and challenging industry. This organization has a reputation for developing and promoting within the company giving you numerous opportunities for career progression, EAP programmes and a fun & friendly culture are some of the other benefits for working within this organization.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.