Job type
ContractLocation
SandyfordWorking Pattern
Full-timeSpecialism
Customer ServiceIndustry
Banking & Financial ServicesPay
15.59 Per Hour
Looking for a career in banking
Your new company
One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Customer Operations Advisor to work within a busy branch located in Sandyford, Dublin.
Your new role
We are looking for candidates to join our Banking Support Services Team in Customer Services. This is an exciting and constantly evolving area where we handle customer requests across multiple products and processes, such as mortgage, current account management, finance and leasing, tax returns & audits. The successful candidate will be responsible for delivering exceptional customer experience by ensuring all our customer requests are completed in the most efficient and effective manner.
What you'll need to succeed
- Ability to process data in a fast-paced environment
- Proven ability to be accountable for the completion of defined procedures
- Have a strong customer focus & understand processes that directly affect our customers.
- The ability to work as part of a team in a hybrid working environment, with strong written and verbal communication skills
- The ability to manage your own workload while contributing positively to the wider departments.
- Identify, escalate and resolve issues, working collaboratively with internal and external stakeholders
- A willingness to develop, cross-train, be agile in your support of the team and have a growth mind-set
What you'll get in return
Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
