Job type
TemporaryLocation
Dublin CityWorking Pattern
Flexible Working,Full-timeSpecialism
Data & Advanced AnalyticsIndustry
Banking & Financial ServicesPay
Euros/Day
Immediate Hiring || Business Analyst || Central Park/ Molesworth St, Dublin || Hybrid || Contract
Your new company
One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Business Analyst to work within a busy branch located in Central Park/ Molesworth St, Dublin.
Your new role
We are seeking experienced Business Analyst to support the development and delivery of strategic initiatives within the Customer & Proposition Delivery Platform. The successful candidates will play a key role in shaping customer-centric solutions by driving the “Define and Design” phase of prioritized initiatives and collaborating across business and technology teams.
What you'll need to succeed
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Business Analyst to work within a busy branch located in Central Park/ Molesworth St, Dublin.
Your new role
We are seeking experienced Business Analyst to support the development and delivery of strategic initiatives within the Customer & Proposition Delivery Platform. The successful candidates will play a key role in shaping customer-centric solutions by driving the “Define and Design” phase of prioritized initiatives and collaborating across business and technology teams.
What you'll need to succeed
- Proven experience in business analysis, preferably within customer experience or digital transformation domains.
- Strong stakeholder management and facilitation skills.
- Proficiency in developing business cases and conducting feasibility studies.
- Familiarity with customer journey mapping and process design.
- Experience working with technology teams and understanding of platform capabilities.
- Excellent communication and documentation skills.
- Customer Journey Transformation:
- Lead transformation efforts for key journeys such as Change of Address and Account Closure.
- Conduct market scanning, stakeholder engagement, and future state design to support business case development.
- CRM Technology Review:
- Analyze the current CRM landscape to identify pain points and future requirements.
- Conduct feasibility studies to support technology evolution.
- Complaints & Errors TOM Evolution:
- Support the redesign of the Target Operating Model for complaints and errors.
- Explore efficiency improvements and the potential integration of AI technologies for complaint screening.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
