Staff Mortgage specialist with highly competitive salary with one of the leading banks in Ireland
Your new company
You new company is one of the leading Irish banks. You will be working as part of their Homes business, in a team which looks after the portfolio of staff mortgage accounts. Your new company has offices in both North and South Dublin, so you will be able to choose the office location which suits you best.
Your new role
Your team manage the full mortgage lifecycle for the customers, from initial customer engagement for top-ups up to final repayment of the mortgage. You will be assisting internal and external customers with day to day queries and in the resolution of problems. You will be processing a variety of customer transactions and will need to meet output and accuracy targets on a daily basis. You will be focussing on delivering a high-quality customer experience.
What you'll need to succeed
You will need to be a highly motivated, self-driven individual who has experience in managing a high volume of varied activity. You’ll need to be experienced in customer service. You'll need to be able to effectively plan your days bearing in mind the various SLAs within the department. You will need to be a clear communicator who is comfortable over the phone as well as in written communication such as emails and letters. You will have experience working in a large organisation, ideally with a working knowledge of the retail banking sector and mortgage products. You will need to boast strong computer skills including good typing and MS Office knowledge. You will need to have achieved your APA in Loans from either Institute of Banking or LIA, and be up to date with your CPD hours.
What you'll get in return
In return you will embark upon a 6 month initial assignment within a friendly, welcoming team with a view for extension beyond 6 months. You will gain excellent exposure to working for a large, complex organisation and will increase your understanding of the mortgage sector. You will be paid a competitive hourly rate, which will be paid to you on a weekly basis by Hays. You will also be entitled to 23 days annual leave and will be paid for all public holidays.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1107098
You new company is one of the leading Irish banks. You will be working as part of their Homes business, in a team which looks after the portfolio of staff mortgage accounts. Your new company has offices in both North and South Dublin, so you will be able to choose the office location which suits you best.
Your new role
Your team manage the full mortgage lifecycle for the customers, from initial customer engagement for top-ups up to final repayment of the mortgage. You will be assisting internal and external customers with day to day queries and in the resolution of problems. You will be processing a variety of customer transactions and will need to meet output and accuracy targets on a daily basis. You will be focussing on delivering a high-quality customer experience.
What you'll need to succeed
You will need to be a highly motivated, self-driven individual who has experience in managing a high volume of varied activity. You’ll need to be experienced in customer service. You'll need to be able to effectively plan your days bearing in mind the various SLAs within the department. You will need to be a clear communicator who is comfortable over the phone as well as in written communication such as emails and letters. You will have experience working in a large organisation, ideally with a working knowledge of the retail banking sector and mortgage products. You will need to boast strong computer skills including good typing and MS Office knowledge. You will need to have achieved your APA in Loans from either Institute of Banking or LIA, and be up to date with your CPD hours.
What you'll get in return
In return you will embark upon a 6 month initial assignment within a friendly, welcoming team with a view for extension beyond 6 months. You will gain excellent exposure to working for a large, complex organisation and will increase your understanding of the mortgage sector. You will be paid a competitive hourly rate, which will be paid to you on a weekly basis by Hays. You will also be entitled to 23 days annual leave and will be paid for all public holidays.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1107098