Your new company
Client is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line and mobile services in the UK, and also provides subscription television and IT services.

Your new role

• Performing and ensuring clear and complete End-to-End data-validation.
• Working in partnership with regional Sales and Project Managers.
• Translating Customer Dissatisfaction and Complaints
• Owned the end-to-end delivery of an order – from Order creation & validation, through the delivery process and customer handover into billing.
• Monitored all stages of the order checking then initiating action as appropriate.
• Customer point of contact throughout the lifecycle of the delivery process.
• Supported the management of the organizational process interfaces by developing suitable Quality Agreements (internal SLA's).
• Engaged with the end customer and managing all communication with them.
• Owner of service provisioning documentation repository (e.g., Web based), supporting improvement.

What you'll need to succeed

• Excellent MS office skills (Excel , Word & PowerPoint)
• Stamp 4/ EU citizen / Stamp 1G (in the first year)
• Excellent Communication Skills
• Client handling skills, vendor management, Manage deliveries.
• Customer focused.
• Strong Analytical skills

• Continuous Improvement initiatives and driving improvements across delivery.
• Background of Telecoms/ logistics/ supply chain is a bonus
• Worked on similar roles before

What you'll get in return

• Flexible working options available.
• 3 days onsite
• Free Car park
• Report the PM
• First Step to the PM role for future
• 6 months initial contract which will be extended
• Opportunity to work with a British company
• Emphasis on team collaboration and work on own initiative

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now or email me at Riya.Roy@hays.com

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1102990