IT support engineer

  • Job type

  • Location

  • Working Pattern

  • Specialism

  • Industry

    Retail & Consumer Goods
  • Pay

    33k DOE

L1 Helpdesk Engineer | Be the First Line of Support to a team | Perm | Salary DOE | 0-2 yrs exp!


You'll be working within a business that is calling out for another member in the IT space to join their team. Your area of expertise will lie in the Troubleshooting arena. You'll be the SME on L1 technical problems that inevitably occur daily within any office. You'll be reporting to the Customer Support Manager and will be working closely with 1 other IT support individual. You'll be managing Ticket Creation and Resolution, as well as acting as the local support for the entire office.

You won't be dealing with any customers- this is a totally internal role, where you are helping your colleagues to get back to work, after facing the challenges that the technology of a business can face. You'll be responsible for set ups, phone related queries, and will be the eyes and ears that can lead and contribute to continuous improvement initiatives.


Your new employer is a colossal player in the logistics and provision of delivered good space. With more than 300K employees worldwide, you will be based in their Laois office, where you will be the solution to a problem that your internal team are facing. You will be fully onsite with this position, and will be working with a team of 50 end users.

Key Skills/Responsibilities

You will be the L1 Support Engineer. You'll be responsible for getting people back online, whether that's troubleshooting and resolving the issue itself, or liaising with Level 2 & 3 Engineers across the business. A confident graduate that shows excellent investment and buy in to this arena, and can prove so will be considered for this position.

Whether you have 1-2 years of IT support or helpdesk experience, or are a fresh tech graduate looking for your first position in the IT support and helpdesk arena, this role will be suitable for you.


Not only will you be working with the biggest logistics company in the world, you'll also get the chance to join a team that prioritises development, learning and organic professional development. You'll also get a salary that is very much in line with the current requirements (listed above), as well as a range of benefits that add serious value to your over all package.

It's not ALL about the money, you'll also be welcomed into a great role, where your customers are your colleagues, and your work is about change for the better, rather than firefighting unhappy customers! You'll get a great culture, one that is publicly renowned for their positivity and inclusivity as well.

I am a Manager in Hays Recruitment, specialising in the IT and infrastructure space. Whether you are looking for your next position and step in your career, or looking for a new team member that can accelerate your teams' success, I am confident we can support and partner up with you! Reach out to me so we can chat over this more! #1102791

Talk to Alice Barry, the specialist consultant managing this position

Located in Hays Recruitment, Dublin, 26/27a Grafton Street, DublinTelephone: 015710019
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