Your new company

This company is a reputable organisation within the public sector based in Dublin.

Your new role

• Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores.
• Support the management of the Customer Experience programme to monitor and analyse customer satisfaction through available escalation/complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly.
• Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues.
• Participate in rollout of new/refined processes and training material.
• Support the delivery of CRU and other regulatory requirements in relation to analysis of bespoke CRU survey.
• Support the customer experience strategy and programme and continuous improvement programme.
• Collation of the data analysis across the various reporting and customer experience datasets to deliver meaningful insights that can be used to proactively manage the customer experience.
• Collaboration with key internal stakeholders across the business.
• Drive service improvements through root cause analysis utilising all available data.
• Support the delivery of continuous improvement initiatives and promote a culture of process improvement.

What you'll need to succeed

• 5+ years experience as a Data Analyst working with customer data which includes experience with "sentiment analysis" and more.
• Relevant third level qualification and or accreditation is desirable and or relevant experience.
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner.
• Strong computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook.
• Currently living in Ireland.
• Flexible to work in a hybrid setting in Dublin.
• Currently holding an EEA passport or valid Stamp 4/1G visa. (Visa must be for duration of contract).
• Immediate starter (if possible).

What you'll get in return

• Pay rate between €45K- 55K per annum - pro rata (Dependent on experience).
• Opportunity to work with a reputable organisation within the public sector who impact the lives of homeowners and businesses across Ireland.
• Hybrid work model.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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