Banking Customer Support - Naas

  • Job type

  • Location

    Dublin West/Kildare
  • Specialism

    Customer Service
  • Industry

    Banking & Financial Services
  • Pay


Call Centre Agent, Naas, Initial 6 months, €14.55 per hour

Your new company
One of Ireland’s largest financial companies with over 200 locations Nationwide who provide a diverse range of services to banking, financial and related services are currently seeking a Customer Service, Call Centre representative to work within a busy team located in Naas, very conveniently situated for driving and bus routes.

Your new role
Your new role will be to provide an excellent level of customer service over the phone and to assist and provide solutions for any issue which may arise by taking the appropriate action and ensuring that every customer’s experience on the phone is as streamlined and efficient as possible. You will be dealing with suspected Fraudulent activity cases and working with the Customer to resolve their concerns.

What you'll need to succeed
You will need to have strong analytical skills with previous experience performing investigations e.g. fraud or complaints. Ideally you will have some previous Banking or Contact Centre experience or come from a solid Customer Service / Administration background. You will need to demonstrate a strong knowledge in the use of Microsoft Excel functions, formulas and pivot tables. You will need to have a genuine interest in Banking and progressing your career in the industry.

What you'll get in return
Excellent on the job and learning opportunities. You will start on a 6 month assignment, gaining invaluable experience in the banking sector for one of Ireland’s largest banks. You will work a 37 hour week (Monday - Friday) and earn a very competitive hourly rate of €14.55 per hour, paid on a weekly basis. Free onsite parking is available. Hybrid working may be a possibility down the line but not guaranteed.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1103506

Talk to Megan Henry, the specialist consultant managing this position

Located in Hays Recruitment, Dublin, 26/27a Grafton Street, DublinTelephone:+353 15710015
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