Helpdesk with Dutch (Siemens), Cork Ireland

Helpdesk with Dutch (Siemens): Job Details

Helpdesk Support / Tech Support Level 1  - Siemens Cork

Hays are currently recruiting for Helpdesk Support / Technical Support staff for Siemens due to expansion. In particular we are seeking Graduates or Technical Support agents with fluency in Dutch.
If you are looking for a great career in one of the top company's in the world to work for, then come to Cork and work for Siemens.
Cork is Ireland's 2nd largest city and was voted one of the Top 10 Cities to visit by the Lonely Planet Guide. It has excellent infrastructure, public transport, accommodation and cultural diversity. Cork is known for it’s friendly and diverse local population. Cork is easy to get to, with international connections to all European cites from Cork International Airport. There are numerous quality restaurants and hotels within Cork City and the miles of spectacular coastline provide the perfect getaway within a 20-minute drive from the City. 


Benefits include:

• Relocation Package
• Healthcare & Pension contributions
• Free Parking & subsidised canteen
• Interview process conducted via telephone

Duties & Responsibilities:

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities
• Identify, evaluate and prioritise customer problems and complaints
• Analyse customer problems and formulate plans of resolution
• Utilise all technical resources to solve customer problems
• Serve as a point of escalation for other Helpdesk Services agents
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Assist in evaluating new services, processes and technologies introduced at the helpdesk.
• Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated service group or client help desk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Additional projects as required

Job Purpose:
 
Servicing a Siemens Account the role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.
 
Experience Profile:
 
Previous Helpdesk experience and solid IT background
Fluency oral and written in Dutch & a good working knowledge of English.
 
Key Accountabilities:

Technical Criteria:
 
Working knowledge of Microsoft applications and Operating Systems (6 months plus experience or IT Graduate)
Apply for this role for further details or contact ashlingc.edwards@hays.com